FAQ

WHOLESALE & COMMISSIONS

Are you available for commissions?
Yes! Currently, I am available for commissions. Since every commission request I've received is different, I do not currently have a pricing tier in place. Please email me at cheeryhuman@gmail.com and title the subject of your email "Commission" to discuss details. Commissions are for personal use and not for reproduction

Note before you email me that I will not do the following:

  • copy someone else's design or style
  • create anything derogatory or slanderous to any group of people in any way
  • create a design that will ultimately be reproduced (this requires further discussion and a more formal contract + discussion re: reproduction rights. Please see "freelance design work" question below.)
Are you available for freelance design work?
Yes! Currently, I am available for freelance design work. This service is not considered a commission as commissions are for personal use. Freelance design work involves the following: website design, brand illustrations, brand collaborations, design for reproduction, etc. Please email me at cheeryhuman@gmail.com and title the subject of your email "Freelance Inquiry" to discuss details. 

    Do you offer wholesale?
    Yes! To place a wholesale order with Cheery Human Studios please email cheeryhuman@gmail.com . Please title the subject of your email "Wholesale Inquiry". 

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    ORDERS & SHIPPING

    Can I make changes to my order?
    Unfortunately, I cannot add to or change your order once it has been placed. You can, however, cancel your order within 24 hours of it being placed if it has not been shipped yet and place a new order. Please contact me cheeryhuman@gmail.com if you have anymore questions about this.

    Do you offer gift wrapping?
    I do not offer gift wrapping at this time, but I do offer simple hand-lettered name tags for gifts. If you'd like me to write a short message to be included with your order, please write it in the notes section at checkout. See examples below for acceptable message length & packaging sample:

    "To: Marge - Happy Birthday, BFF! Love, Kristina"



    Can I cancel my order? 
    Yes, you can cancel your order within 24 hours of placing it if it has not yet been shipped. 

    Oh no! I made a mistake on my shipping address! Can I change it? 
    If your order has not yet been shipped (usually within 24 hours of placing the order), we can update your shipping address. To do so, please email your correct shipping address and order number to cheeryhuman@gmail.com . Please title the subject of your email "Change Shipping Address". 

    Has my order shipped?
    You will receive an email with tracking info once your order has shipped.

    When will you ship my order?
    Orders usually ship within 3-5 business days. This varies depending on the amount of open orders I currently have. I am a one woman show so I do all of the designing, packaging, shipping, etc myself. This means that sometimes it can take up to 7-10 business days for fulfillment. Thank you for your patience!

    What is a "pre-shipment"?
    Pre-shipment means that I have generated a shipping label for your order as it's currently being packaged and will be shipped off soon. 

    Why is my package being shipped back to the sender?
    If your package is being returned to the sender it could be for one of the following reasons:

    1. Typos in address
    2. Address was typed incorrectly at checkout
    3. The package was refused by someone who lives in your house / apartment
    4. The package was unclaimed (in some cases packages are delivered to leasing offices or local post offices and are never picked up. Due to this, they will return it to the sender)

    If your tracking number says its being returned to the sender, I cannot stop this process from happening and will have to wait to physically get the package back from USPS to reship it to you. Please email me at cheeryhuman@gmail.com for any additional questions you may have on this. 

    Where is my package? It said it was delivered, but I don't have it. 
    If your tracking number says delivered but you haven't gotten your package, please do the following:

    1. Check with your neighbors.
    2. Check all the places your mail could be delivered ( front door / leasing office / backyard / mail room)
    3. Check with your local post office and let them know you have a package that says delivered but you have not yet received it.

    I also recommend that you wait a few days before losing all hope that your package is lost. Unfortunately, mailing services sometimes mistakenly mark packages as delivered and the package turns up a few days later than tracking claims. If it has been a few days since your tracking info said it was delivered, please contact me immediately cheeryhuman@gmail.com and we'll work to get it sorted out. 

    My product arrived damaged, can I get a replacement or a refund? 
    Yes, we can process a replacement if you send us back the damaged item within 14 days of receiving your order in the mail. If 14 days have gone by since receiving your order in the mail, unfortunately we can’t offer you a exchange.

    If you need to exchange it for the same item, send us an email at cheeryhuman@gmail.com with a photo of the item for exchange approval. Once your exchange is approved, please send your item to: P.O. Box 10354 Glendale California US 91209.

    Once we receive your damaged item, we will send you an email to notify you that we have received it and notify you of refund or exchange processing.

    Note: Damaged item exchanges due to bending or crushing by the USPS mail service are limited to one time only (Ex. If I send you a replacement item and your delivery person bends or crushes the item again I cannot process an exchange as I am not at fault in this). I package items in rigid or bubble mailers and add a large "Do Not Bend" sticker to them in order to get your order as safely to you as possible. However, I cannot control how the delivery person handles it once it has left my hands - I can only do as much as I can to warn them. 

    Unfortunately, I do not process refunds except under special circumstances. Please email me ASAP to discuss as I try my hardest to make all my customers happy! 

    Can I return/exchange my order?
    I accept exchanges within 14 days of order delivery. Items must be sent back to me within 30 days of delivery

    To be eligible for a exchange, your item must be unused and in the same condition that you received it (damaged, etc). It must also be in the original packaging.

    Additional questions?
    Please contact me cheeryhuman@gmail.com and allow 2-3 business days for a response. Thank you for your patience!